Shipping policy

Shipping Policy

Thank you for shopping with Lunavelle! Below you will find all the details regarding our shipping processes, processing times, and delivery options to ensure a smooth and seamless shopping experience.

1. Order Processing Times

Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
You will receive a notification email with tracking information as soon as your order has dispatched.
Please note: During peak seasons, holidays, or promotional sales, order processing times may be slightly extended.

2. Shipping Rates & Estimated Delivery Times

We aim to deliver your orders as quickly and safely as possible. Shipping rates and estimated delivery times are calculated at checkout based on your delivery destination.

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	5 – 8 Business Days	FREE

Note: Delivery times are estimates provided by our shipping partners and are not guaranteed.

3. International Shipping

We currently offer international shipping to select destinations.

Duties, Taxes & Import Fees: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lunavelle is not responsible for these charges if they are applied; they are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, you will receive an automated email containing your tracking number and a link to trace your shipment.

Please allow up to 24 to 48 hours for the tracking information to update on the carrier's portal.

If you have not received your tracking information within 5 business days of placing your order, please contact us at support@lunavele.store with your name and order number.

5. Incorrect Shipping Information

Please verify that your shipping address is correct before completing your order. Lunavelle is not responsible for orders delivered to an incorrectly provided address.

If you notice an error in your address after placing an order, please email us immediately at support@lunavele.store. We will do our best to update your information before the item is processed and dispatched.

6. Lost, Stolen, or Damaged Packages

Damaged Items: If your order arrives damaged, please inspect the shipment upon arrival and contact us immediately at support@lunavele.store with your order number and photo evidence of the damaged product and packaging.
Lost or Stolen Packages: Once a package has been marked as delivered by the carrier, Lunavelle cannot be held liable for stolen or lost items. If your package is missing after showing as delivered, please check with neighbors, check surrounding property, or contact the carrier directly to file a claim.